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Support

Welcome to support for Athnexa Sports Technology apps — IceTrack, BladeIQ, QuickFlow Soccer, and Quick Hands Hockey. If you need help, have questions, or are experiencing an issue, we're here to help.

Contact support

Email us at support@athnexa.com. To help us assist you faster, please include:

• The app name (IceTrack, BladeIQ, QuickFlow Soccer, or Quick Hands Hockey)
• Your device type (iPhone, iPad, Android phone/tablet)
• A description of the issue and what you were doing when it happened
• Screenshots or a screen recording, if applicable

We aim to respond within 1–3 business days.

IceTrack

IceTrack is our hockey stat tracker for coaches. The full guide covers setup, tracking a game from the bench, hands-free voice logging, and reading the game report.

A few things that come up often:

• Voice commands aren't recognised. Voice needs microphone and speech permission — check them in your phone's app settings. Say the player first, then the event ("seventeen goal"). It works offline, but the first use may need a moment to warm up.
• The clock has drifted from the scoreboard. Open Game Controls and use the −10 / +10 second nudges.
• Ice time looks wrong. Ice time comes from line changes — tap a line button when you change so IceTrack knows who is on.
• My games aren't syncing. Sync is offline-first: track the whole game with no signal and it uploads when you're back on WiFi. You must be signed in for anything to sync at all.
• I need to delete my account. Menu → Settings → Delete My Account, or see Account & Data Deletion.

Camera tracking not working (BladeIQ & QuickFlow Soccer)

BladeIQ and QuickFlow Soccer track the puck or ball using your device camera. If tracking is inaccurate:

• Train in a well-lit area — avoid strong backlight or shadows.
• Make sure the puck or ball is clearly visible within the camera view.
• Prop your device up facing the training area, and keep it steady.
• Give the camera a clear, uncluttered background where possible.

Performance or lag

• Close other apps running in the background.
• Use a stable setup and avoid excessive camera movement.
• For big-screen play, mirror to a TV over a strong connection or an HDMI adapter.

No sound

• Make sure your device is not on silent/mute (especially on iOS).
• Check the in-app sound settings.

Offline play (Quick Hands Hockey)

Quick Hands Hockey is designed for offline play. No account, sign-in, or internet connection is required. Your progress is stored locally on your device. Camera puck tracking is processed on-device; video is not recorded, uploaded, or transmitted.

For best results, open the app before heading to the rink or training area and make sure the game is installed and up to date.

Subscriptions

Subscriptions are managed and cancelled through the app store you purchased from:

• Apple App Store: Settings → your name → Subscriptions
• Google Play Store: Play Store → Profile → Payments & subscriptions → Subscriptions

Account & data requests

To request deletion of your account and associated data, see our Account & Data Deletion page, or email privacy@athnexa.com with the subject Account or Data Request.